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Returns Policy
At Ventura, every piece we offer is carefully selected and crafted with intention. Our returns policy is designed to be fair, transparent, and respectful of both our clients and the nature of the products we supply.
Home accessories
We are happy to offer returns or exchanges on shop items within 28 days of purchase, provided a valid receipt is presented. Items must be returned in their original condition, unused, and with all packaging intact.
Bespoke Furniture
All bespoke and made-to-order furniture pieces are created specifically for you. For this reason, these items are non-returnable and non-refundable. We take great care during the design and specification process to ensure every detail is aligned before production begins.
Third-Party Products
Certain items are sourced directly from our trusted suppliers. Returns on these products may be accepted at our discretion; however, a 25% restocking fee will apply. This reflects the handling and supplier charges associated with these pieces.
Our Approach
We always encourage clients to take the time to review selections carefully before purchasing, particularly for larger or custom items. Our team is here to guide you through every decision to ensure you feel confident in your choices.
If you have any questions, please do not hesitate to get in touch.
Cancelling an Order
You have the right to cancel your order with us. You can do this by calling us on +353 1 820 8480 or by emailing us at [email protected].
If the item has already been dispatched, it will not be possible to cancel the order at that time.
If you wish to cancel an item which is bespoke, or customised in any way, you will need to do this within 48 hours of placing the order.
Received order is damaged.
In the unlikely event that you receive an order that is damaged, please contact us within 48 hours of receiving your order. You can email us at [email protected]. and please include your name, address, order number, phone number, and photos of the damaged item. You can also call our team on +35318208480.
Damaged item(s) can be returned to one of our locations below.
If you cannot return your item to one of our return locations, please contact us and we can arrange a collection for furniture orders. A replacement will be issued to you on acceptance of the damaged item. If you do not require a replacement, a refund will be processed to the payment method used during your original purchase with us.
Received an Incorrect or Faulty Item
In the unlikely event that you receive an order that is either faulty or incorrect, please contact us within 48 hours of receiving your order. You can email us at [email protected] and please include your name, address, order number, phone number, and photos of the item. You can also call our team on +3531820 8480.
Faulty or incorrect item(s) can be returned to one of the appropriate return locations below.
If you cannot return your item to one of our return locations, please contact us and we can arrange a collection for furniture orders. If the item is faulty, please note that we may ask to inspect the items to confirm the fault or ask you to carry out a telephone diagnostic in an effort to resolve any concern quickly.
If the problem cannot be resolved over the phone, we will request to have one of our team carry out an inspection at the location of the item. If the fault cannot be resolved, we will offer you a mutually agreed solution including replacement or reselection.
My item does not fit.
It is our client’s responsibility to accurately measure the area in which you will be placing your new furniture, along with the route to the item’s intended location, i.e., stairways, doorways, angles etc.
If the item does not fit, and you purchased it online, it can be returned within the 14 days cooling-off period. It must have not been used and must be in a perfect resaleable condition.
If you purchased your item in-store and it does not fit, it can be returned but it will be subject to a restocking charge of 15% of the original purchase price. It must not have been used and must be in a perfect resaleable condition.
Items that cannot be returned:
*Please note: For in-store and online purchases, where a product is out of its packaging, a restocking charge of 15% will be applied.
Return Locations
Head Office/Showroom
Unit 12 and 13 , Block 8,
Blanchardstown
Corporate Park 1,
Dublin 15.
D15 PF5K